Terma & Syarat City44 — The Complete Guide to Using the Malaysia Platform

1Acceptance of Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the City44 platform, including all services, content, games, and features available through city44.my and any related applications or services. By accessing, registering, logging in to, or using any part of the City44 platform, you confirm that you have read, understood, and agree to be bound by these Terms, as well as all related policies incorporated herein by reference, including City44's Privacy Policy and Responsible Gambling Policy.

These Terms constitute the entire agreement between you and City44 regarding your use of the platform. They supersede all prior agreements, representations, warranties and understandings, whether written or oral, relating to the same subject matter.

2Registration Eligibility

Untuk mendaftar dan menggunakan platform City44, anda mesti memenuhi semua keperluan kelayakan berikut pada setiap masa:

• Must be at least 21 years of age at the time of registration and throughout the period of platform usage
• Be a Malaysian citizen or permanent resident physically located in Malaysia when using the platform
• Hold a valid Malaysian identity card (MyKad) or equivalent official identification document
• Not prohibited from participating in online gambling under any applicable laws or regulations
• Never previously closed or suspended a City44 account due to a violation of these Terms
• Acting solely on your own behalf and not as an agent or representative of any third party

City44 reserves the right to request proof of eligibility at any time and to suspend or close the account of any player who fails to meet or maintain these eligibility requirements. Providing false information during registration constitutes a serious breach of these Terms and may result in legal action.

3Pengurusan Akaun

Each player is permitted to hold only one (1) active account at City44. Holding multiple accounts is strictly prohibited, regardless of whether different details are used. If City44 detects multiple accounts belonging to the same individual, all such accounts may be suspended immediately and any associated balances and winnings may be forfeited.

Anda bertanggungjawab sepenuhnya untuk:

• Keep your password and account login credentials confidential
• All activity that occurs under your account, including transactions made by third parties who have access to your login credentials
• Notify City44 immediately if you suspect any unauthorised access to your account
• Update your personal information whenever there are any changes to ensure your records remain accurate at all times

4Deposit & Pengeluaran

All financial transactions at City44 are conducted in Malaysian MYR (RM) through approved local payment methods. City44 does not accept any foreign currencies or international payment methods. Accepted payment methods include:

• DuitNow — instant processing for deposits; 5–15 minutes for standard withdrawals
• FPX (Maybank2u, CIMB Clicks, Bank Islam dan lain-lain) — processed instantly
• Touch 'n Go eWallet — deposits and withdrawals processed instantly
• GrabPay — deposits processed instantly
• Boost — deposits processed instantly
• ShopeePay — deposits processed instantly

Deposit minimum adalah RM20 bagi setiap transaksi. Pengeluaran minimum adalah RM50. Pengeluaran hanya boleh dilakukan ke kaedah pembayaran yang sama yang digunakan untuk deposit (prinsip anti-pengubahan wang haram). Untuk amaun pengeluaran melebihi RM10,000, proses semakan tambahan mungkin diperlukan dan mengambil masa sehingga 24 jam waktu kerja. City44 berhak meminta dokumen sokongan untuk pengesahan sebelum memproses pengeluaran besar.

5Bonuses, Promotions & Special Offers

City44 offers a variety of bonuses and promotions to eligible players from time to time. All bonuses are subject to the specific terms stated in each offer, and the following general terms also apply:

• Bonuses are accepted voluntarily — players may choose to decline any bonus and play with real funds only
• Keperluan pertaruhan (wagering requirement) mesti dipenuhi sepenuhnya sebelum sebarang kemenangan yang berkaitan dengan bonus boleh dikeluarkan
• The bonus itself is non-withdrawable — only the net winnings generated after meeting the applicable wagering requirements are eligible for withdrawal
• City44 reserves the right to forfeit any bonus suspected of being obtained through fraud, system exploitation, or promotion abuse
• Satu pemain, satu isi rumah, satu peranti atau satu alamat IP hanya layak menerima tawaran sambutan baharu sekali sahaja

6Game Rules & Fairness

All games offered at City44 — including slots, live casino, table games and poker — operate using a random number generator (RNG) that has been independently verified by an accredited third-party audit body. This ensures that every game outcome is truly random and cannot be manipulated by any party, including City44 itself.

The RTP (Return to Player) value for each game is clearly and accurately stated in the relevant game information. This value is a statistically calculated long-term average and does not guarantee any specific outcome for an individual session. City44 is not liable for player losses arising from unfavourable short-term game results.

For Live Casino games, all dealers are trained professionals broadcast live from premium studios. Every live dealer session is recorded for audit purposes and dispute resolution. These recordings are stored securely and may only be accessed by authorised City44 personnel for investigative purposes.

7Prohibited Activities

Penggunaan platform City44 untuk mana-mana aktiviti berikut adalah dilarang tegas dan boleh mengakibatkan tindakan segera termasuk penangguhan akaun, rampasan dana dan laporan kepada pihak berkuasa berkaitan:

• Money Laundering: Using the City44 platform to conceal the origins of illicit funds or to engage in any transactions connected to criminal activity
• Fraud: Menggunakan maklumat kad kredit atau kaedah pembayaran yang tidak sah, curi identiti atau sebarang bentuk penipuan kewangan
• Game Manipulation: Menggunakan perisian, bot, skrip automatik atau sebarang kaedah teknikal untuk mendapatkan kelebihan tidak sah dalam mana-mana permainan
• Penyalahgunaan Bonus: Opening multiple accounts or colluding with other players to unlawfully exploit the City44 bonus system
• Threatening Conduct: Harassing, threatening or abusing any City44 staff or players through any communication channel

8Data Protection & Privacy

City44 is committed to protecting the privacy and personal data security of every player. Your personal data is processed in accordance with Malaysia's Personal Data Protection Act 2010 and applicable international standards.

Data yang dikumpulkan semasa pendaftaran dan penggunaan platform digunakan untuk tujuan pengesahan identiti, pemprosesan transaksi, sokongan pelanggan dan pematuhan keperluan kawal selia. City44 tidak akan menjual, meminjamkan atau mendedahkan data peribadi anda kepada pihak ketiga tanpa kebenaran eksplisit anda, kecuali apabila diwajibkan oleh undang-undang atau untuk tujuan pematuhan AML/KYC yang wajib.

For more details on how City44 handles your data, please refer to our Dasar Privasi full policy, which forms part of these Terms by reference.

9Responsible Gambling

City44 takes social responsibility seriously. We believe that gambling should be an enjoyable and controlled form of entertainment, not a source of stress or financial hardship. To that end, City44 provides a range of tools to help players maintain control over their gambling habits:

• Deposit Limit: Set daily, weekly, or monthly limits to control the amount you deposit
• Had Masa Sesi: Limit the amount of time you spend playing in a single session
• Pengecualian Diri Sementara: Tangguhkan akaun untuk tempoh 1 hari hingga 6 bulan
• Pengecualian Diri Kekal: Permanently close your account if you feel that gambling has become a problem

For more information, visit the Responsible Gambling kami.

10Limitation of Liability

Setakat yang dibenarkan oleh undang-undang Malaysia yang terpakai, City44 dan sekutunya tidak akan bertanggungjawab ke atas sebarang kerugian tidak langsung, sampingan, khas, berbangkit atau teladan yang timbul daripada atau berkaitan dengan penggunaan platform ini, termasuk tetapi tidak terhad kepada:

• Financial losses resulting from unfavourable game outcomes
• Service disruptions caused by scheduled or unplanned maintenance
• Data loss resulting from technical failures beyond City44's reasonable control
• Unauthorised access to your account resulting from negligence in safeguarding your login details

City44's total liability to you under any circumstances shall not exceed the actual deposit amount you made in the 30 days preceding the event giving rise to the claim.

11Account Closure & Suspension

City44 berhak untuk menggantung atau menutup mana-mana akaun pada bila-bila masa atas sebab-sebab berikut tanpa notis awal:

• Violation of any part of these Terms
• Suspected or confirmed fraud, money laundering or other illegal activity
• Providing false or misleading information during registration or the KYC process
• Holding multiple accounts or using another person's identity
• Requests from regulatory authorities or law enforcement agencies

You also have the right to close your account at any time by contacting the City44 support team. Any verified real-money balance will be returned to you via an approved payment method, subject to the completion of KYC verification and the absence of any unresolved Terms violations.

12Pindaan Terma & Undang-undang Terpakai

City44 reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. Amendments will take effect immediately upon being published on the City44 website. It is your responsibility to review these Terms periodically. Your continued use of the platform following the publication of any amendments constitutes your acceptance of the updated terms.

Terma ini dan sebarang pertikaian yang timbul daripadanya dikawal oleh dan ditafsirkan mengikut undang-undang Malaysia. Anda bersetuju untuk tunduk kepada bidang kuasa eksklusif mahkamah Malaysia bagi penyelesaian sebarang pertikaian.

If any provision of these Terms is found to be invalid, unenforceable, or unlawful by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms & Conditions, please contact us by email at [email protected] or through the live chat function within the City44 platform.