City44 takes your privacy seriously. This document transparently explains how we collect, use, store and protect your personal data when you use our online casino platform.
Our commitment to the privacy of Malaysian players — not just words, but real action
All data transmitted between your device and City44's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks, including Maybank and CIMB. Your data is never transmitted in an unprotected form at any time.
City44 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every piece of your personal data is processed in accordance with applicable Malaysian legal principles and requirements — not merely internal guidelines.
City44 has never sold, lent, or rented players' personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you — it is not a business asset for us to trade with others without your knowledge.
City44 players have the full right to access, correct, update, or request deletion of their personal data at any time. We provide a straightforward, clearly communicated process for you to exercise these rights — no complicated or time-consuming procedures required.
City44 only collects data that is strictly necessary for the specific stated purposes. We do not gather excessive or irrelevant information. Every piece of data requested during registration, KYC or transactions has a clear and justifiable purpose that is defensible under regulatory requirements.
In the event of any security incident affecting player data, City44 is committed to notifying affected players within the timeframe stipulated by applicable Malaysian law. Transparency in incident handling is an integral part of our privacy commitment.
This Privacy Policy explains in detail how City44 manages your personal data. By registering or continuing to use the City44 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
City44 ("we", "our platform") is the data controller responsible for all personal data collected through our online casino platform at city44.my. This Privacy Policy ("Policy") outlines our commitment to protecting the privacy of every user and player who interacts with the City44 platform.
This Policy applies to all personal data collected through the City44 website, any associated mobile applications, email and live chat communications, and all financial transactions carried out via our platform. It does not apply to third-party websites or services that may be linked through the City44 platform.
As a platform operating in Malaysia and serving Malaysian players, City44 fully complies with the Personal Data Protection Act 2010 (PDPA) and all regulations issued under it. We also observe international best practices in data management to ensure your privacy is protected to the highest standard you can expect.
Our Commitment: City44 never sells, lends, or shares players' personal data for third-party marketing purposes. Your privacy is not a business asset to us — it is a responsibility we take seriously.
City44 collects various categories of personal data depending on how you interact with our platform. Below is an overview of the data we may collect:
| Data Category | Specific Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Data | Malaysian phone number, email address, residential address | Account communications, OTP delivery, customer support |
| Financial Data | Payment method information (DuitNow, TnG, FPX), transaction records | Deposit/withdrawal processing, AML compliance |
| Gaming Data | Betting history, wins/losses, games played | Game auditing, dispute resolution, responsible gambling |
| Technical Data | IP address, device type, web browser, access logs | Platform security, fraud detection, technical improvements |
| Cookie Data | Session cookies, preference cookies, analytics cookies | User experience, login security, platform analytics |
City44 operates on a data minimisation principle — we only collect what is necessary for the stated purposes. You have the right to know why each piece of data is requested, and you are welcome to contact us for further clarification on any specific data requirement.
City44 uses the personal data collected for the following legitimate and transparent purposes:
City44 does not use your personal data for third-party marketing profiling, credit assessment or any purpose unrelated to the direct provision of our online casino services to you.
Under Malaysia's Personal Data Protection Act 2010, City44 processes your personal data on the following lawful bases:
You have the right to withdraw your consent at any time for processing based on consent. However, doing so may result in City44 being unable to provide some or all of its services to you.
City44 does not sell, lend, or disclose your personal data to third parties for their own marketing purposes under any circumstances. Your data may be shared with specific parties only in the following limited and defined situations:
In all of the above cases, City44 discloses only the minimum data necessary for the specific purpose and ensures that the receiving party is bound by appropriate confidentiality and data security obligations.
City44 continually invests in industry-grade data security infrastructure to ensure your personal and financial information is protected at all times. Key security measures we employ include:
While City44 takes all reasonable security measures, no system is 100% foolproof. You also play an important role in keeping your account secure — use a strong password, enable 2FA and never share your login credentials with anyone.
City44 retains your personal data only for as long as necessary for the purposes set out in this Policy, or as required under applicable Malaysian law. General data retention guidelines are as follows:
Once the applicable retention period has expired, City44 will securely delete or anonymise your data using methods that ensure it cannot be recovered or misused.
Under Malaysia's Personal Data Protection Act 2010 and data protection best practices, you have the following rights regarding your personal data held by City44:
You have the right to request a copy of the personal data City44 holds about you. We will provide this information within 21 days of receiving a valid request, subject to a nominal fee as permitted by law.
If you find that the personal data City44 holds about you is inaccurate, incomplete or outdated, you have the right to request a correction. Contact us at [email protected] and we will update your records within a reasonable timeframe.
In certain circumstances permitted by law, you may request the deletion of your personal data. Please note that this right is not absolute — we may need to retain certain data to fulfil legal obligations or to protect our legitimate interests.
You have the right to object to the processing of your personal data where it is based on legitimate interests or for direct marketing purposes. Once you raise an objection to marketing, we will cease that processing immediately.
Where applicable, you have the right to receive your personal data in a structured, machine-readable format, or to request that we transfer it directly to another data controller of your choosing, subject to technical and legal limitations.
To exercise any of the rights above, please contact City44's data protection team by email [email protected] including your account number, type of request and a copy of your identification document for identity verification. City44 will not charge a fee for reasonable requests and will respond within the timeframe prescribed by law.
City44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the full functionality of the City44 platform. Continued use of the City44 platform after the cookie notice is displayed will be taken as your consent to the use of cookies in accordance with this Policy.
City44 takes the protection of children and minors extremely seriously. Our platform strictly prohibits use by any individual under the age of 21. We do not knowingly collect or process the personal data of minors.
Should City44 become aware or suspect that personal data of a minor has been collected without valid parental or guardian consent, we will take the following steps immediately:
Parents or guardians who believe their minor child or ward has registered an account at City44 should contact us immediately at [email protected] so we can take swift action.
As an online casino platform operating with global technical infrastructure and partners, a limited portion of your personal data may be stored or processed on servers located outside Malaysia. This includes backup servers and the infrastructure of selected cloud service providers.
In all such cases, City44 ensures that:
City44 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, evolving legal requirements or improvements in how we protect your data. Each new version will be published on the City44 website with a clear update date.
For material amendments that significantly affect your privacy rights, City44 will provide notice via email to the address registered on your account at least 14 days before the changes take effect. Your continued use of the City44 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way City44 handles your personal data, please contact our Data Protection Officer at:
We will respond to all privacy-related enquiries within 14 business days of receipt. For more complex issues, we will provide a progress update within the same timeframe.
The most frequently asked questions by Malaysian players about data protection at City44
Your data is used to protect you — including supporting responsible play at City44
City44 uses your deposit pattern data to ensure your self-set limits are fully enforced. Your deposit limits are private and can only be changed by you through your own account.
Your gaming session data is automatically analysed to detect patterns that may indicate a need for responsible gaming support — all carried out with full respect for your privacy.
If you use City44's self-exclusion feature, this information is kept strictly confidential. Self-exclusion records are not disclosed to any third party unless required by law.
Any information relating to mental health or gambling concerns that you share with the City44 support team is handled with the utmost confidentiality and accessed only by staff who need to know.
For more information on responsible gaming tools, visit Responsible Gambling page us.
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Now that you understand how City44 protects your personal data, you can play with complete peace of mind. Register a free account today and enjoy over 500 premium games — slots, live casino, poker and progressive jackpots — all in MYR with guaranteed privacy.
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